Q: What are the minimum and maximum selection of bet slips?
A: You can have a minimum of one (1) selection and a maximum of forty (40) selections.
Q: What are the minimum and maximum stakes I can place?
A: The minimum stake you can place on sports is 0.01 GHC while there is no maximum stake, but it should not exceed the possible winnings on a bet slip.
Q: How do I open an account?
A: Visit https://betking.com.gh and then click on the ‘Register’ button displayed in green at the top right corner of the screen and then follow the simple steps outlined there.
Q: How does the 225% Jumbo Bonus work?
A: It's simple. Only make sure you have at least 5 events that have minimum odds of 1.2 on your ticket and you qualify for a bonus on your potential win. If you have up to 40 events on your ticket with odds that are at least 1.2 then you can get 225% extra on top of your potential winning.
Q: Does it cost any money to get registered on BetKing?
A: No. It is totally free to register.
Q: In which currencies can I bet?
A: Currently, you can ONLY bet with the Ghanian Cedi.
Q: Can I change my phone number?
A: No, you cannot. The phone number that you have chosen during the registration process cannot be changed once you have created your BetKing account. Take care to choose your best username.
Q: What is Live Betting?
A: Live Betting is an exciting form of wagering that allows you to place bets on events that are ongoing. The odds are dynamic and change in accordance with the course of the actual event, offering double excitement as you get to monitor the event during play.
Q: How do I place bets?
A: Before you can place bets, kindly fund your BetKing account. When you open a new account, your balance is ZERO [0.0 GHC] so you need to fund it.
To fund your account, kindly login to your account, click on ‘my account’ and click on deposit to see the several ways on how to deposit. Once your account has been funded, you can go ahead to place bets.
Q: How do I play combination or system bet? What is the minimum stake?
A: A combination bet is a type of bet that allows you to select a number of possible outcomes on your ticket so that you are not at a complete loss if multiple games on your ticket are not winning.
Make sure that you are logged into your account with your username and password then you can follow the steps below;
Step 1: Select your sport of choice from the menu on the left side of the homepage. (Soccer, for instance)
Step 2: Select the tournament of your choice and click ‘Proceed’
Step 3: Choose the markets you wish to play and select the odds by clicking on them. Your selections will automatically be added to your betting slip on the right side of the page.
Step 4: Click on “Comb.Bet” below your selection
Step 5: Input the amount you wish to stake (Note that the minimum amount per COM is #5 based on the GRP selected/ticked)
Step 6: Click on ‘Proceed'
Step 7: A confirmation message will pop up on your screen. Click on ‘Confirm’
A message will be displayed to show that your bet has been successfully placed.
Q: How do I retrieve my Login Details?
A: To retrieve your password, please click on “Forgot Password” on the home page, next to the login area. on the next page, input your phone number and click next. The system will automatically send an OTP to your registered phone number. When you enter the OTP, you will get a prompt to reset your password immediately, Please, go ahead and reset your password to a preferred one you can easily remember.
If you're still having issues, please contact our Customer Services via mail: [email protected] or chat with us via the BetKing website.
Q: How to Change Password?
A: Login to your account, go to “My Account” section, click on the “Change Password” and follow the steps.
Q: How do I update my personal details?
A: Please contact the customer support channel via [email protected]
Q: Can I open more than one account?
A: No. Multiple accounts are not allowed.
Q: Is there a different website for online users?
A: There is only one website for both online user and agent where you can directly switch to our mobile site or remain on the desktop site.
Q: What features does my BetKing account have?
A: Your BetKing account is a control panel that lets you make the most of our services. You need to be logged in to make deposits or withdrawals, place bets, and so on. Under "My Account" you can view your current balance, betting history, open bets and a list of all your account actions.
Q: Why am I seeing 'Invalid Coupon Code'?
A: The bet did not successfully register. The stake will be refunded.
Q: Are there any fees when withdrawing?
A: No fees apply.
Q: How to check the status of my withdrawal request?
A: You can check the status of your withdrawal request clicking on the withdrawal transaction from your “Transaction List”.
Q: What is the processing time for withdrawals?
A: All withdrawals from betting accounts will be subject to audit before being processed. Please allow up to 24 hours for your account to be credited or feedback to be provided.
Q: Are there any fees when depositing?
A: For the first six months, BetKing will bear all costs attached to deposits
Q: What do I do, I made a deposit and it's not reflecting?
A: Please contact the CS team via mail at [email protected]
Q: Where can I view information about my previous transactions?
A: This can be viewed by clicking your transaction list in your admin account. This records the transactions you have made previously such as your deposits or withdrawals and your account balances.
Q: How do I deposit money into my BetKing account?
A: We have various deposit options listed on our website to make it easier for our esteemed clients to choose from. Kindly visit our deposit page for more deposit options.
Q: Can I withdraw my money (initial deposit) back without placing bets?
A: You must place bets before your withdrawal can be authorized.
Q: Does BetKing offer bonuses?
A: Yes. BetKing offers a unique bonus on multiple bets.
Q: How to place a bet in Sport?
A: To place a bet simply choose a sport type (soccer, tennis, basketball, etc) from the menu located on the left side of the homepage, select Championships/Leagues, select events, click on the chosen odds and insert the stake you wish to bet on in the coupon in the right-hand menu, then confirm your bet.
You can place different kinds of bets: singles, multiples, and system (combined) bets.
Multiple bets may be placed by combining different sports: football, tennis, etc.
Q: The game has finished but my coupon is yet to be settled
A: After a game has finished, there is a working time needed to check the official results, to update the results and settle the bets.
Q: How long does it take for a bet to be settled?
A: Be assured that BetKing strives to settle all events as soon as we can. Nevertheless, in order for us to uphold the accuracy of the results we present to you, there may be cases where additional time is taken to seek official confirmation of results.
Q: What is Live betting?
A: Live Betting is an exciting form of wagering that allows placing bets on events that are ongoing at the same time when you are browsing the odds on BetKing’s website. The odds are dynamic and change in accordance with the course of the actual event, offering double excitement as you get to monitor the event during play.
Q: Can I cancel a bet?
A: No. A confirmed bet cannot be cancelled for any reason.
Q: How many events can I add to my bet slip?
A: The maximum number of events you can add to your bet slip is 40.
Q: What does halftime/full time mean?
A: Halftime/full time simply means you are predicting what the result of a game would be at halftime and what the outcome of the same game would be at the full time.
Home/Home - Home team to lead at halftime and win the match.
Draw/Draw - The game to be level at halftime, and a draw at full time
Away/Home - The away team to lead at halftime, but the home team to win the match.
Q: What does correct score mean?
A: Correct Score means predicting the exact score of a match at the end of normal time.
Scores are quotes as "Home Team Score - Away Team Score".
E.g. Norwich City - Chelsea FC (Correct score) 1-1 (your choice)
You win only if the match ends in a 1-1 draw and lose if there is any other outcome.
Q: What does "double chance" mean?
A: Double chance allows you to cover two of the three possible outcomes in a football match with one bet.
- Home/Draw - This means the home team would either win or draw a match.
- Home/Away - This means that either the home team or the away team would win a match.
- Away/Draw- This means the away team would either win or draw a match.
Q: What is the Over/Under Rule:
A: Please note the following and apply them to your Over/Under bets.
Under 0.5 means less than 1 which is practically 0
Over 0.5 means at least 1 (minimum of 1)
Under 1.5 means less than 2
Over 1.5 means at least 2 (minimum of 2)
Under 2.5 means less than 3
Over 2.5 means at least 3 (minimum of 3)
Under 3.5 means less than 4
Over 3.5 means at least 4 (minimum of 4)
Under 4.5 means less than 5
Over 4.5 means at least 5 (minimum of 5)
Under 5.5 means less than 6
Over 5.5 means at least 6 (minimum of 6)
Under 6.5 means less than 7
Over 6.5 means at least 7 (minimum of 7)